FAQ
FREQUENTLY ASKED QUESTIONS
If you have a question about ordering, postage, grading or using this site, you may find the answer below. Many topics are covered in more detail on their own pages.
If your question isn't answered here, please get in touch and I'll do my best to help.
ORDERING
Can I reserve an item before I pay?
Yes. Please email me and I'll hold an item for a short period while you arrange payment.
Will I receive an order confirmation by email?
Yes. Once you've placed your order, a confirmation will be sent to the email address you gave at checkout. If it doesn't arrive within a few minutes, please check your spam or junk folder. Adding kate@katespapermoney.co.uk to your contacts will stop this from happening.
Do you charge extra postage if I order more than one note?
No. Postage is charged per order, not per item, so you can order as many notes as you like for the same rate. Full details are on the Postage Charges page.
POSTAGE AND DELIVERY
Do you ship worldwide?
I currently send to UK addresses only. Full rates are on the Postage Charges page.
How will I know when my order has been posted?
I'll email you a tracking number once your order has been sent. You can use it to follow your parcel on the Royal Mail website. Again, please check your spam folder if the email doesn't arrive.
Will the parcel look like it contains banknotes?
No. The packaging makes no reference to banknotes or to Kate's Paper Money, so your order will arrive discreetly and securely. Notes are packed in a clear polyester sleeve inside a folded card insert, then placed in a hard-backed envelope marked "Please Do Not Bend".
BUYING
Are the photographs of the actual note I will receive?
Images are for identification. If I have more than one of the same note, the serial number you receive may differ from the one shown. If you need a particular serial number, please contact me before buying.
Do you buy banknotes as well as sell them?
Yes, in some cases. Please get in touch if you have notes to sell, and I'll let you know if they're of interest.
TECHNICAL AND ACCOUNT QUERIES
I'm having trouble placing an order. What should I do?
Please check the Technical Help page first, as it covers the most common problems. If you're still stuck, email me and I'll help you complete your order.
Still have a question? Email me at kate@katespapermoney.co.uk
If you have a question about ordering, postage, grading or using this site, you may find the answer below. Many topics are covered in more detail on their own pages.
If your question isn't answered here, please get in touch and I'll do my best to help.
ORDERING
Can I reserve an item before I pay?
Yes. Please email me and I'll hold an item for a short period while you arrange payment.
Will I receive an order confirmation by email?
Yes. Once you've placed your order, a confirmation will be sent to the email address you gave at checkout. If it doesn't arrive within a few minutes, please check your spam or junk folder. Adding kate@katespapermoney.co.uk to your contacts will stop this from happening.
Do you charge extra postage if I order more than one note?
No. Postage is charged per order, not per item, so you can order as many notes as you like for the same rate. Full details are on the Postage Charges page.
POSTAGE AND DELIVERY
Do you ship worldwide?
I currently send to UK addresses only. Full rates are on the Postage Charges page.
How will I know when my order has been posted?
I'll email you a tracking number once your order has been sent. You can use it to follow your parcel on the Royal Mail website. Again, please check your spam folder if the email doesn't arrive.
Will the parcel look like it contains banknotes?
No. The packaging makes no reference to banknotes or to Kate's Paper Money, so your order will arrive discreetly and securely. Notes are packed in a clear polyester sleeve inside a folded card insert, then placed in a hard-backed envelope marked "Please Do Not Bend".
BUYING
Are the photographs of the actual note I will receive?
Images are for identification. If I have more than one of the same note, the serial number you receive may differ from the one shown. If you need a particular serial number, please contact me before buying.
Do you buy banknotes as well as sell them?
Yes, in some cases. Please get in touch if you have notes to sell, and I'll let you know if they're of interest.
TECHNICAL AND ACCOUNT QUERIES
I'm having trouble placing an order. What should I do?
Please check the Technical Help page first, as it covers the most common problems. If you're still stuck, email me and I'll help you complete your order.
Still have a question? Email me at kate@katespapermoney.co.uk
Last updated 28/09/2026