FAQ
FREQUENTLY ASKED QUESTIONS
If you have a question about ordering, postage, grading, or using this site, you may find the answer below. Many topics are covered in more detail on their own pages.
If your question isn't answered here, please get in touch directly and I'll do my best to help.
ORDERING
Can I reserve an item before I pay?
Yes. Please contact me directly at kate@katespapermoney.co.uk and I will hold an item for a short period while you arrange payment.
Will I receive an order confirmation by email?
Yes. Once you have placed your order, a confirmation will be sent to the email address you provided at checkout. Please check your spam or junk folder if it does not arrive within a few minutes -- emails from kate@katespapermoney.co.uk can sometimes be filtered. Adding my address to your safe sender's list will prevent this from happening.
Do you charge extra postage if I order more than one note?
No. Postage is charged per order, not per item, so you can order as many notes as you like for the same postage rate. Full details are on the Postage Charges page.
POSTAGE AND DELIVERY
Do you ship worldwide?
Yes. I ship to the UK and internationally. All orders are sent by Royal Mail tracked and registered services. Full rates and estimated delivery times are on the Postage Charges page.
How will I know when my order has been posted?
I will send you a tracking number by email once your order has been dispatched. You can use this to follow your parcel at http://https://www.royalmail.com/track-your-item
Again, please check your spam folder if you do not receive this email.
Will the parcel look like it contains banknotes?
No. Packaging makes no reference to banknotes or to Kate's Paper Money, and your order will arrive discreetly and securely.
Notes are packed in a clear polyester sleeve inside a folded card insert, placed in a hard-backed envelope marked "Please Do Not Bend."
If you are ordering from outside the UK, I am required to complete a customs declaration describing the contents as obsolete numismatic items. Full details are on the Ordering and Payment Terms page.
BUYING AND AUTHENTICITY
Are the photographs on the site of the actual note I will receive?
Images are used for identification purposes. Where I hold more than one of the same note, the serial number you receive may differ from the one shown. If you need to know the exact serial number before purchasing, please contact me.
Do you buy banknotes as well as sell them?
Yes, in some cases. Please get in touch if you have notes you are looking to sell, and I will let you know if they are of interest.
Can I request a note that isn't currently listed?
Yes, you are welcome to. I cannot guarantee I will be able to source every request, but please get in touch with me, and I will do what I can.
TECHNICAL AND ACCOUNT QUERIES
I am having trouble placing an order. What should I do?
Please check the Technical Help page in the first instance, as it covers the most common issues. If the problem persists, contact me directly at kate@katespapermoney.co.uk, and I will help you complete your order.
Can I pay in a currency other than pounds sterling?
Yes. The site supports payment in GBP, USD, and EUR via PayPal. You can switch currency using the options at the top of any page.
Still have a question? Contact me at kate@katespapermoney.co.uk
If you have a question about ordering, postage, grading, or using this site, you may find the answer below. Many topics are covered in more detail on their own pages.
If your question isn't answered here, please get in touch directly and I'll do my best to help.
ORDERING
Can I reserve an item before I pay?
Yes. Please contact me directly at kate@katespapermoney.co.uk and I will hold an item for a short period while you arrange payment.
Will I receive an order confirmation by email?
Yes. Once you have placed your order, a confirmation will be sent to the email address you provided at checkout. Please check your spam or junk folder if it does not arrive within a few minutes -- emails from kate@katespapermoney.co.uk can sometimes be filtered. Adding my address to your safe sender's list will prevent this from happening.
Do you charge extra postage if I order more than one note?
No. Postage is charged per order, not per item, so you can order as many notes as you like for the same postage rate. Full details are on the Postage Charges page.
POSTAGE AND DELIVERY
Do you ship worldwide?
Yes. I ship to the UK and internationally. All orders are sent by Royal Mail tracked and registered services. Full rates and estimated delivery times are on the Postage Charges page.
How will I know when my order has been posted?
I will send you a tracking number by email once your order has been dispatched. You can use this to follow your parcel at http://https://www.royalmail.com/track-your-item
Again, please check your spam folder if you do not receive this email.
Will the parcel look like it contains banknotes?
No. Packaging makes no reference to banknotes or to Kate's Paper Money, and your order will arrive discreetly and securely.
Notes are packed in a clear polyester sleeve inside a folded card insert, placed in a hard-backed envelope marked "Please Do Not Bend."
If you are ordering from outside the UK, I am required to complete a customs declaration describing the contents as obsolete numismatic items. Full details are on the Ordering and Payment Terms page.
BUYING AND AUTHENTICITY
Are the photographs on the site of the actual note I will receive?
Images are used for identification purposes. Where I hold more than one of the same note, the serial number you receive may differ from the one shown. If you need to know the exact serial number before purchasing, please contact me.
Do you buy banknotes as well as sell them?
Yes, in some cases. Please get in touch if you have notes you are looking to sell, and I will let you know if they are of interest.
Can I request a note that isn't currently listed?
Yes, you are welcome to. I cannot guarantee I will be able to source every request, but please get in touch with me, and I will do what I can.
TECHNICAL AND ACCOUNT QUERIES
I am having trouble placing an order. What should I do?
Please check the Technical Help page in the first instance, as it covers the most common issues. If the problem persists, contact me directly at kate@katespapermoney.co.uk, and I will help you complete your order.
Can I pay in a currency other than pounds sterling?
Yes. The site supports payment in GBP, USD, and EUR via PayPal. You can switch currency using the options at the top of any page.
Still have a question? Contact me at kate@katespapermoney.co.uk
Last updated 26/05/2026